PAYMENT METHODS
We accept Visa, MasterCard, Discover, and American Express. We do not accept e-checks, PayPal, or money transfers. Checks by US Mail will not be accepted for reservations booked less than 35 days to arrival.
ARRIVAL DATES WITHIN 35 DAYS OF ARRIVAL: Full payment is due at the time of booking. If this document and first full payment are not received by the due date set forth in your payment schedule, the property may be released for general sale.
ARRIVAL DATES BEYOND 35 DAYS OF ARRIVAL: If this document and first full payment are not received by the due date set forth in your payment schedule, the property may be released for general sale. A $45.00 bank charge will be applied for all returned checks.
CANCELLATION POLICY
MORE THAN 14 DAYS FROM ARRIVAL DATE: A full refund will be given for cancellations made at least 14 days prior to your arrival date.
WITHIN 14 DAYS OF ARRIVAL DATE: A 50% refund will be given for cancellations within 14 days of arrival. In lieu of a refund, you may also choose to have the full reservation amount applied to a future stay sometime within the next six months.
CHECK-IN DETAILS
The leaseholder will need to present photo identification upon check-in. A copy of this identification will be made for security purposes. If the leaseholder is arriving after our office closes for the evening, is staying in a property that permits remote check-in, or has another travel party member picking up check-in information at the office in their place, the leaseholder will still need to present their photo ID within 24 hours of the original check-in time. Please remember that the leaseholder MUST be at least 24 years of age. No individual under the age of 24 will be given the keys or access code to any property.
WHAT IS PROVIDED/WHAT GUESTS NEED TO BRING
Sheets and Towels are provided for the maximum occupancy of the rental Unit that you will occupy. Guests will be charged for missing or damaged linens. Please bring beach towels, all paper products, trash bags, detergents, & soaps. Check-In is at 4PM and Check-Out is at 11AM.
CHECK-IN LOCATION AND TIMES:
Will O' The Wisp is located at 20160 Garrett Hwy, Oakland, MD 21550. Our office is open Sunday through Thursday from 8AM to 8PM, and Fridays & Saturdays from 8AM to 10PM. The contract holder must present photo identification for validation before any keys will be given out. You can visit our website, www.willothewisp.com, to find detailed directions on how to locate our office when traveling from the areas of Baltimore, Washington D.C., East Pittsburgh, and West Pittsburgh areas.
IF ARRIVING AFTER OUR OFFICE CLOSES, keys can be picked up at Arrowhead Market, located at 19746 Garrett Hwy, Oakland, MD 21550. Please check in with the office the next morning to confirm that all paperwork is signed and to present your photo I.D. for validation.
OCCUPANCY/USAGE OF HOMES AND PROPERTIES: Each rental property has an established “maximum occupancy”. Maximum occupancy is an effort to protect and promote the interest of the property owners, guests, and visitors. Any guest exceeding maximum occupancy inside or outside, day or night, will be subject to immediate eviction without refund. Children under the age of twelve should not be left in the property without an adult. Mobile units, such as campers and tents, cannot be used on the property.
FAMILY GROUPS ONLY: The occupancy of all rental units is limited to guests and their family groups only. No sororities, fraternities, or non-chaperoned groups allowed. The leaseholder MUST be at least 24 years of age to rent any of our properties and no one will be given the keys or access code to a property that is under the age of 24 (please take note of the properties which require an even higher minimum rental age limit above in the “Check-In Details” section). Photo I.D. is required at check-in for verification. In the event that a rental has been secured in violation of these restrictions, we reserve the right to terminate the rental, effective immediately, and to remove the group from the property, without refund of any payment.
CAUSE FOR EVICTION AND IMMEDIATE FORFEITURE OF RENT: Includes, but is not limited to: non-family groups, subletting or assignment of this lease, activity constituting a nuisance of which is offensive or disruptive, bringing pets onto premises without written permission (or payment of dog fee(s) with rental of dog friendly properties), numbers in excess of the established maximum occupancy, destruction of property, and/or illegal use or property.
RENTABILITY: If the property is damaged through no fault of the guest and is unfit for occupancy, the lease shall terminate and the guest shall surrender possession. The rent will be prorated as of termination. If the property becomes unfit for occupancy, WOW will use its best efforts to assign a property of equal or higher quality; if unsuccessful, prorated rent will be refunded to the guest. The guest hereby agrees to hold and save harmless WOW (agent) and property owner from any all damages or injuries to persons or property caused by guest’s negligence or fault.
ACCESS TO PREMISES: Persons authorized by WOW shall have the right to access the premises during the rental to make repairs, inspections, occupancy/usage checks, and/or to show the property sale/rent.
BOAT LAUNCH: The Department of Natural Resources prohibits the launching of any powered watercraft from any private property. Please use public ramps, such as those at Deep Creek Lake State Park.
PARKING: All Guests have use of the on-site at the resort for standard vehicles. No boat trailer parking is allowed on premises.
WINTER RESERVATIONS: Arrivals November – March should be prepared for winter weather conditions. Due to potential of bad weather and snowy conditions, snow tires and/or chains or a 4WD vehicle may be necessary and are strongly recommended for all rentals during the winter season.
NOISE: Please be considerate of neighbors. People enjoy Deep Creek Lake for its serenity; excessive noise will not be tolerated and may be cause for immediate termination of this rental agreement and the guest’s occupancy of the property. Remember voices carry from decks, hot tubs, docks, and boats. Please be considerate of County Ordinance mandated quiet hours from 11:00pm – 8:00am.
SMOKING IS NOT PERMITTED IN ANY RENTAL PROPERTY. Smoking of all products, tobacco or otherwise, are strictly banned from use inside of all rental properties. Evidence found of smoking within the property, or improperly disposing of smoking or drug related paraphernalia, will result in a $250.00 fine per incident. Multiple fines may apply.
REFUNDS & RELOCATION DISCLAIMERS
Property amenities are not listed on the contract and no warranties are made as to accuracy. If any appliance, heating or cooling unit, television, internet, cable, or DVD player does not work, WOW will attempt to have it repaired. If you are dissatisfied with the working order of an amenity upon arrival, please contact WOW immediately for a resolution at 866-976-2792. WOW does not guarantee any recreational equipment provided by the Owner.
No refunds will be given due to dissatisfaction with a non-working, nonessential amenity associated with the home whether or not the issue was reported. This includes air conditioners, TVs, DVD players (and other electronic devices), grills, recreational equipment, dishwashers, deck furniture, washers/dryers, hot tubs, or other luxury items. Please report any and all instances of items in need of attention immediately so that we may assist in repairs, where possible, quickly.
Agreeing to the terms and conditions of your reservation binds you, not only with Will O' The Wisp, but with the specific unit you’ve reserved and that property owner. No refunds or relocation will be made due to disappointment with the property you have rented. Relocation cannot happen without the approval from the owner of the tenant’s unit. We will make every effort to correct any problems that occur during your stay in a timely manner.
GUEST ACKNOWLEDGES THAT HE/SHE HAS READ, UNDERSTANDS, AND AGREES TO ALL TERMS AND CONDITIONS OF THIS AGREEMENT.
