Frequently Asked Questions

Here you'll find answers to some of the most frequently asked questions by our guests of Will O' The Wisp. Don't see the answer you need? Feel free to contact us by phone or online to get answers to your questions! 

Can I change my unit for any reason?
Due to the fact that all of our condos are individually owned, when you make a reservation for a specific accommodation we are obligated to keep your reservation for this same unit. Reasons we can move you to a different unit would be: An increase in your travel party, a change in bed configurations for your unit since your booking date that may negatively affect your reservation, elderly or handicap issues, or needing a change in dates where the same unit is not available.
If you need additional room for more guests that would like to join you on your trip, you are welcome to call our Vacation Consultants at (866) 976 - 2792 to discuss options for additional units nearby your original choice. If you would like to change your choice of unit altogether for reasons outside of those listed here, it must be approved by our management.
Can I change my dates for any reason?
In most cases we will allow you to change your dates. We prefer to keep you in the same unit when moving dates, but if the unit you originally had is not available for your new dates, we will allow you to choose a different unit. If you check-in to your unit, and wish to make changes, this would fall under the standard cancellation policy.
Can I bring my pets along with me?
Pets are not permitted in any of our accommodations or anywhere on the premises. However, because our units are individually owned, we cannot guarantee any of our units are completely free of allergens.
When and where can I check in?
Standard check-in time year round is at 4:00pm.
You will check in at our front desk, located at the hotel address: 565 Glendale Rd. Oakland, MD 21550
If you're planning to arrive after-hours, the keys and directions to your unit can be picked up at Arrowhead Market, located at 19746 Garrett Hwy, Oakland, MD 21550.
Please check in with the office the next morning to confirm that all paperwork is signed and to present your photo I.D. for validation.
Office Hours:
Sun. - Thurs.: 8:00am - 8:00pm
Fri./Sat.: 8:00am - 10:00pm
Are early check-in and late check-out available options?
Early check-ins and late check-outs can be added to reservations for an additional fee, dependent on availability.
Please call (866) 976-2792 to speak with one of our Vacation Consultants about availability and pricing information.
Sheets and Towels are provided for the maximum occupancy of your unit, along with standard paper products, trash bags, coffee, and soaps.
Please bring beach towels, if needed.
What hotel amenities do you offer?
Our resort provides on-site access to:
Indoor Pool Split-Level Whirlpool/Hot Tub
Sauna/Steam Room
Exercise Room Handball and Racquetball Courts (racquetball equipment only)
Game Room
240’ Sandy Lakefront Beach Area
Boat Docks (first come, first serve)
Protected Swimming Area
Underground Parking Garage
Elevator Access
Free WIFI
Onsight Dining: Ace’s Run Restaurant and Pub is a newly remodeled restaurant featuring creative yet simple and fresh food in a handsome lakefront setting. Visit acesrun.com or call the restaurant at 301-387-6688 or find out more information on hours, menu items, specials, and to make reservations.
Can I book activities through you?
Our Vacation Consultants do not schedule and plan your vacation activities, but because they are all locals to the area, any of them would be happy to assist you in providing their opinions on the best places to eat, things to do, activities to book, and places to shop! You can call to speak with our Vacation Consultants at (866) 976-2792.
If you would prefer to browse the many activities Deep Creek Lake has to offer on your own, you can visit our recommendations by selecting the Deep Creek Lake Activities page from the main menu to get you started. Upon request, we will also provide you with an area activities packet at check-in.
Do I need a fishing license?
Yes, all guests 16 and older will need a fishing license to fish in the area. There are 2 types of licenses, freshwater (non-tidal) and saltwater (tidal) – you will need the freshwater (non-tidal) license.
Visit the Maryland Dept. of Natural Resources to learn more about fishing regulations for the area and to purchase a fishing license.
Can I park my boat trailer at the hotel?
All Guests have use of the on-site and underground parking garage at the resort for standard vehicles. No boat trailer parking is allowed on premises.
There is limited additional boat trailer parking across the street, dependent on availability. Please contact the front desk to register your boat and trailer, and to receive information on trailer parking at the time of check-in.
When and where can I check out?
Check-out time is at 11:00am year-round. Please see one of our front desk associates to complete the check-out process prior to departure.

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Will O' The Wisp Lakefront Luxury Hotel