Re-Opening Policies & Guidelines

This information is current as of: 5/1/2021

We've resumed hotel operations as of Thursday, May 21, 2020. Visit the link below for more details on our Garrett County and State of Maryland regulations on Phase II opening.

Please visit https://governor.maryland.gov/coronavirus/ for all current and future updates to restrictions on the state of Maryland’s businesses and residents. We also encourage you to read over the CDC Guidelines for COVID-19 here.

 

Masks are required to be worn, covering mouth and nose, inside the building and in common areas.

Local Area Information

Local Area Information

Per the current Maryland Executive Order, face masks/coverings must be worn in all public establishments, including gas stations and grocery stores. You will not be permitted to enter the establishment without one. Please make sure that you bring all needed face masks/coverings with you.

 

All restaurants are open for 50% indoor dining and outdoor dining where applicable - most are open for takeout, too. You can find the full list of restaurants currently open here. Only a few allow for delivery, and there are no third-party delivery services (GrubHub, DoorDash) in our area. The only way to order delivery from an establishment is through the Dumpling app. There are instructions on how to do so on the Deep Creek Food Taxi Facebook Page.

 

Many of our local grocery stores are still experiencing shortages with items such as toilet paper and cleaning supplies. Bringing your own groceries will also limit community spread and increased exposure for both our local community and for you as a visitor to our area. If needing to shop at a local grocery store, this is typically limited to one essential person in your group right now. 

 

The State of Maryland has permitted outdoor recreation activities, so we suggest you enjoy the fresh air and get outside! The Deep Creek Lake area is home to several state parks and recreational areas. Get out and explore our beautiful area!! There are miles and miles of biking trails, hiking trails, and nature to be seen. Outdoor boating for recreation and fishing is also permitted. Please contact local marinas to inquire about availability! High Mountain Sports will also deliver your kayaks and paddle boards right to your rental!

 

Preparing For Your Arrival

Our Preparation For Your Arrival

We’re committed to the Maryland Strong: Back-to-Business pledge!

Check-In:

Our guests will check in at the front desk and receive their keys and code. The staff will practice social distancing to answer any of your questions. If you will be arriving after 6pm for check-in, you will pick up your key packet at Arrowhead Market with your photo ID. Arrowhead Market is open 24 hours and is located less than half a mile from the hotel (specific instructions/directions given in your pre-arrival emails).

Our front desk is still open in the event you have an issue or emergency. We ask that our guests please contribute to the welfare of the community by following social distancing procedures, however we are here to help in the event an issue or emergency arises. Please contact us by phone first and we would be happy to discuss them with you: (866)976-2792.

Preparing For Your Arrival:

Our housekeeping staff has always used, and will continue to use, high-grade disinfectant and multi-purpose cleaner, utilizing disposable hand wipes instead of reusable cloths. Our staff is also increasing focus on frequently touched items, such as doorknobs, faucets, switches, etc. and ensuring all guidelines recommended by the CDC and County Health Department regarding special practices for COVID-19 prevention are followed.

Throughout Your Visit:

Our team is taking extra measures to communicate the importance to all staff who may be ill to stay home. Our staff at work are practicing good hygiene through frequent hand washing and the use of disinfectant, and wiping down surfaces in our work space, as well as practicing social distancing recommendations. Our front desk will be staffed during the day from 8am – 6pm daily, and are available after hours for emergencies and maintenance concerns.

Our Amenities and Restaurant

Our Amenities & Restaurant:

Our on-site restaurant, Ace’s Run, is now open Daily for Outdoor Dining, Indoor Dining, and Take-Out/Curbside for Lunch and Dinner. Call for more information at 301-387-6688. Their sister restaurants are open as well! Trader’s Coffee House 301-387-9246, and Brenda’s Pizzeria 301-387-1007 are open daily. Order online, or call ahead for Curbside pickup! Our newest on-site addition, Firewater Kitchen & Bar, is open Wednesday - Sunday. Call for more information at 301-387-6408. Check out their Facebook pages for the most up to date information and hours of operation.

 

Our lakefront docks, beach, and chairs are available to our hotel guests only and we suggest social distancing when using the area. Guests are welcome to swim at their own risk. Dock Slips are available to hotel guests on a first come-first serve basis and should be registered at the front desk. Boat Trailer parking is available across the street in a designated area. Please do not park boat trailers on-site.

 

By entering and using any building amenity, you take full responsibility for your own protection and any surface that you touch. Face covering/masks are required when in the common areas of the building. Management is not responsible.

 

*Hours of Operation and availability vary due to the ongoing pandemic. You will be given a check-in sheet with times of operation for each amenity at the time of your arrival.

Pool Room and Pool: The pool is open daily (times provided at check-in). Please sign in using the sign in sheet on the clipboard at any of the three entrances to the pool room. The maximum capacity of the pool area/pool is 16 persons. Practice 6 ft. social distancing and a maximum group gathering of no more than 10 people. Please respect other guests desiring to use the pool area by limiting your stay to 90 minutes at a time.

 

Hot Tub: CLOSED (Due to County/State COVID-19 Regulations for Social Distancing)

 

Exercise Room: The maximum capacity of the exercise room is 10 people at a time. Maintain 6 ft. social distancing and wipe the equipment you use before leaving. (Hours of Operation provided at check-in)

 

Game Room: The maximum capacity of the game room is 10 people. (Hours of Operation provided at check-in)

 

Dry Sauna: CLOSED (Due to County/State COVID-19 Regulations for Social Distancing)

 

Racquetball Room: Open, Hours of Operation provided at check-in.

 

Beach and Boat Slips: Outdoor amenities are open. Practice 6 ft social distancing and limit group gathering size to no more than 10 people. (Our Docks are guaranteed to be in the water from Memorial Day Weekend through October 1st. They may become available earlier or stay in later than these dates for your enjoyment, but please be advised outside of these dates they are not guaranteed as an amenity.)

Cancellations

Cancellations

Currently, we are continuing with the standard cancellation policy for all reservations. 

 

We are staying updated on conditions revolving around the nationwide concern of COVID-19 and how this may affect rentals farther into the future, and will adjust our policy, if needed, as time goes on and more is known about the longevity of this impact.

Will O' The Wisp Lakefront Luxury Hotel